WSQ Mastering Employees Coaching for workplace success
Course Overview
2 Days
116 Middle Road, ICB Enterprise House #07-02/03/04 (Singapore 188972)
$346.32
(After 70% subsidy)
Claimable with SkillsFuture Credits and PSEA
Course Overview
This coaching course offers practical insights and hands-on skills essential for applying coaching effectively. Whether you are seeking coaching certification in Singapore or simply looking to enhance your expertise, our course will provide you with the tools to improve learning outcomes and drive continuous improvement in service delivery. Learn to implement coaching techniques and apply them in real-world scenarios to achieve excellence.
Course Outline
Role and Characteristics of Coaches
- Roles and responsibilities of a coach
- Types of coaching
- Benefits of coaching
- Impact on service delivery and customer experience
Effective Coaching Plans
- Key components of an effective coaching plan
- Identification of areas for improvement
Overcoming Learning Barriers with Coaching Techniques
- Identify common barriers to learning
- Coaching techniques for overcoming learning barriers
Monitoring Progress and Providing Feedback
- Techniques for tracking service performance
- Approaches to delivering constructive feedback
Skills You Will Gain
- Analyse the characteristics and roles of a coach in the context of service performance
- Design an appropriate coaching plan for improving service performance, including identifying areas for improvement
- Utilise appropriate coaching techniques to improve service performance by analysing potential learning barriers
- Apply appropriate techniques for monitoring progress and providing feedback on service performance
Who Is This Course For?
Our coaching course is designed for leaders and managers who are responsible for coaching professionals or learners to enhance their performance and achieve their goals.
Prerequisite
Why Learn At OOm
Extensive Industry Expertise
We have 19 years of experience in providing digital marketing and tech solutions for individuals and businesses.
Seasoned & Expert Trainers
Learn from professionals who have hands-on industry experience and a passion for teaching.
Relevant & Applicable
Courses include real-world case studies and applications, ensuring the knowledge gained can be immediately used in the workplace.
Practical Hands-On Approach
We emphasise interactive learning, allowing learners to apply concepts through practical exercises and real-world projects.
Here’s What Most Learners Ask Us
Before you sign up, here are some of the top questions our learners ask.
What Will I Learn In the Employees Coaching Course?
You’ll learn how to empower employees through effective coaching to drive performance and growth. Key takeaways include:
- Understand the vital role of a coach in fostering workplace success
- Apply proven coaching techniques to improve service delivery
- Design and implement coaching plans that support ongoing development
Where Are Your Classes Held?
We run classes at two convenient training venues:
Bugis:
116 Middle Rd, #07-02/03/04 ICB Enterprise House
Jurong East:
80 Jurong East St. 21, #04-09 Devan Nair Institute for Employment & Employability
Can I Get Help With Course Fee Claims?
Is A Laptop Provided?
Will There Be An Assessment?
Yes, an assessment will be conducted on the second day of the course to evaluate your understanding. You must pass this assessment to be awarded the course certificate.
Is Full Attendance Required?
We strongly encourage learners to attend the full course duration to get the most out of the hands-on learning and course content.
Still Have Questions?
Course Fees & Support
Singapore Citizens (21 to 39 years old) & Permanent Residents (21 years old & above)
Singapore Citizens (40 years old & above)
Course fees
S$888
S$888
Course fees after SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
9% GST (on full course fees)
S$79.92
S$79.92
Nett Course Fee
Balance payable by SkillsFuture Credits*
S$523.92
S$346.32
Additional Support
*Singaporeans 25 years old & above can cover remaining fees with SkillsFuture Credits
NTUC UTAP members can receive up to 50% support for course fees after SkillsFuture support
Validity period: 2 Oct 2024 – 31 March 2027
Singaporeans 30 years old and below can cover remaining fees with PSEA
Non Small-Medium Enterprises (Non SMEs)
Small-Medium Enterprises (SMEs)
*Registered or incorporated in Singapore. Employment size of not more than 200 or with annual sales turnover of not more than $100 million
Course fees
S$888
S$888
Course fees after SkillsFuture support
S$444 (After 50% support)
S$266.40 (After 70% support)
9% GST (on full course fees)
S$79.92
S$79.92
Nett Course Fee
S$523.92
S$346.32
Additional Support
Companies with existing SkillsFuture Enterprise Credit (SFEC) can receive up to 90% additional subsidy to offset the remaining fees.
Additional Support via Absentee Payroll: Claimable up to $4.50 per hour, capped at $100,000 per enterprise per calendar year.
Reimbursement via Enterprise Innovation Scheme (EIS):
- Option 1: Annual tax deduction of 400%
- Option 2: Convert 20% of course fees into cash payout
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills related courses. Visit the SkillsFuture Credit website (www.skillsfuture.gov.sg/credit) to choose from the courses available on the Training Exchange course directory.
Course Schedule
Certificate
Upon fulfilling the course requirements with a minimum attendance rate of 75% and demonstrating proficiency in the assessments, candidates will be awarded a Certificate of Completion from OOm, along with a prestigious WSQ Statement of Attainment.
*SkillsFuture Course Page here
Course Code: TGS-2024051298
Course Fees Support Validity Period: 22 Nov 2024 – 21 Nov 2026
Our Trainers
Elizabeth Loo
Tracy Fang
Kelvin Lee
Susan Kwa
Martin Li
*Only 1 trainer will be facilitating per class
FAQs:
What is service excellence?
Service excellence refers to consistently delivering high-quality, exceptional service that meets or exceeds customer expectations. It involves creating a positive and memorable experience for customers by focusing on key elements such as responsiveness, reliability, empathy, and efficiency. Service excellence is achieved through continuous improvement, understanding customer needs, and implementing best practices that enhance overall satisfaction and loyalty. It is a critical factor for building a strong reputation, fostering customer trust, and driving long-term business success. Enrol in our coaching course in Singapore to develop the skills needed to drive service excellence within your organisation.
How can I apply the skills learned in this course to my job?
The skills acquired in this coaching course can be directly applied to enhance service performance, align coaching strategies with organisational objectives, and ensure continuous improvement through effective feedback and monitoring. By leveraging these skills, you can tackle performance challenges, implement tailored coaching plans, and drive sustained progress within your team.
How does this course help in addressing service performance issues?
This coaching course will equip you with a structured coaching approach, effective techniques to overcome learning barriers, and methods to monitor and provide feedback. These tools will help you address service performance issues by systematically improving skills, tracking progress, and ensuring continuous enhancement in service delivery.
Is this course beneficial for professionals outside the service industry as well?
Yes, this course is beneficial for professionals outside the service industry as well. The skills and techniques learned are versatile and applicable across various sectors. Whether in manufacturing, healthcare, education, or other fields, the principles of effective coaching, performance improvement, and feedback can enhance team dynamics, boost productivity, and support goal achievement in any industry.
What certificates will I receive upon completing the course?
Upon successful completion of the course, you will receive a Certificate of Completion from OOm Institute as well as a SkillsFuture WSQ Statement of Attainment (SOA). The SOA is a certification that not only validates an individual’s expertise in the course but is also widely recognised by employers in Singapore.
What do I need to bring for the course?
Please ensure that you bring a laptop to the course to engage in class activities. Additionally, you may consider bringing a jacket in case you feel cold.
How do I register for the course?
You can indicate your interest here, call us at 6993 9898 or email us at enquiry.institute@staging.oomwebdemo.com.sg and we will get back to you as soon as possible.
WSQ Mastering Employees Coaching for Workplace Success
WSQ Mastering Employees Coaching for Workplace Success
TGS-2024051298
$346.32
(After 70% support)
Claimable with SkillsFuture Credits and PSEA
Duration: 2 Days
Location: 116 Middle Road, ICB Enterprise House, #07-02/03/04, Singapore 188972
Medium of Instruction: English
